COMPASSION – Empathy in action. We are driven to help and care for the people we help support.
INTEGRITY – We do what we say we will do and hold ourselves to the highest level of accountability.
EXCELLENCE – We are focused on quality. We constantly develop ourselves and our staff to achieve excellence in the care we provide.
COURAGE – We challenge the status quo to ensure we are always improving our services and increasing the life changes of the people we support and employ.
We therefore: Focus on individuals we support with Person Centred Care. We aim to provide Personal Care and Support in ways which have positive outcomes for them and promote their active participation, including the administration of any prescribed medication.
To ensure that we are fit for purpose, we will examine our systems constantly to ensure that we are successfully achieving our stated aims and purposes. We welcome and encourage feedback from individuals who use our services and their peers, friends and family members.
To work with individuals who use our services to build and maintain their safety and welfare. We will provide a package of care for each individual supported that contributes to his or her overall personal and health care needs and preferences. We will work in partnership with other services and professionals to help to maximize each supported individuals independence and to ensure the individuals maximum participation in the community.
Before we provide services, we will ensure that all prospective individuals needs and preferences, are assessed and, working with the individual, we will provide a Care – Support Plan to their approval. We aim to ensure that the care and support Contour Care provides meets these assessed needs of each individual and will be re-assessed as often as necessary.
We will also ensure that we have the flexibility to respond to any changing needs or requirements with the care and support provided.
We are passionately committed to providing an outstanding service and to continuously improve the level of care and support we offer.
To employ a quality and qualified, trained workforce. Standards for our Managers and staff are based and will exceed the National Standard for the care industry set by the Skills For Care and the Care Quality Commission (CQC).
For further information, or to request a FREE Home Care Assessment, please call our friendly team on: 07539 348352 (24hr) or email us at: contourcareltd@gmail.com